1. Introduction
Caffeine Therapy ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.caffeinetherapy.co.za or purchase our digital products.
Please read this Privacy Policy carefully. By using our website or purchasing our products, you consent to the data practices described in this policy. If you do not agree, please do not access or use our services.
2. Information We Collect
2.1. Personal Information
We collect personal information that you voluntarily provide when you:
- Create an account on our website
- Make a purchase
- Subscribe to our newsletter
- Contact our customer support
- Participate in surveys or promotions
This may include:
| Data Type | Examples | Purpose |
|---|---|---|
| Identity Data | Name, username | Account creation, personalization |
| Contact Data | Email address, billing address | Order processing, communication |
| Financial Data | Payment card details (processed by third parties) | Transaction processing |
| Technical Data | IP address, browser type, device information | Website functionality, security |
2.2. Automatically Collected Information
We automatically collect certain information when you visit our website:
- Usage Data: Pages visited, time spent, click patterns
- Device Information: Device type, operating system, browser
- Location Data: Country/region (based on IP address)
- Cookies and Tracking Technologies: See Section 5
3. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your orders for digital products
- To manage your account and provide customer support
- To send transactional emails (order confirmations, download links)
- To send marketing communications (with your consent)
- To improve our website, products, and services
- To prevent fraud and enhance security
- To comply with legal obligations
Legal Basis for Processing (GDPR)
If you are in the European Economic Area (EEA), our legal basis for processing your data depends on the context:
- Contract: Processing necessary to fulfill our contract with you (e.g., delivering purchased ebooks)
- Consent: When you opt-in to marketing communications
- Legitimate Interests: For website security, fraud prevention, and improving our services
- Legal Compliance: When required by law
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Service Providers: Third parties who assist in our operations (payment processors, email services, hosting providers)
- Legal Authorities: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
All third-party service providers are contractually obligated to protect your data and use it only for the services they provide to us.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences and login information
- Analyze website traffic and usage patterns
- Enable shopping cart functionality
- Deliver targeted advertisements (with consent)
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
We use analytics services like Google Analytics. These services collect data about your use of our website, which may be transferred to and stored on servers in the United States or other countries.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- SSL encryption for data transmission
- Secure payment processing through reputable providers
- Limited access to personal data on a need-to-know basis
- Regular security assessments and updates
While we strive to protect your data, no security system is impenetrable. We cannot guarantee absolute security of information transmitted to or from our website.
7. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy, including:
- To fulfill the purposes for which it was collected
- To comply with legal obligations (e.g., tax, accounting requirements)
- To resolve disputes and enforce our agreements
Purchase records are typically retained for 7 years for accounting purposes. Inactive accounts may be deleted after 3 years of inactivity.
8. Your Privacy Rights
Depending on your location, you may have the following rights:
| Right | Description |
|---|---|
| Access | Request a copy of your personal data we hold |
| Correction | Request correction of inaccurate or incomplete data |
| Deletion | Request deletion of your personal data (with exceptions) |
| Restriction | Request restriction of processing in certain circumstances |
| Objection | Object to processing based on legitimate interests |
| Portability | Request transfer of your data to another organization |
| Withdraw Consent | Withdraw consent at any time (for consent-based processing) |
GDPR Specific Rights
If you are in the EEA, you have the right to lodge a complaint with a supervisory authority if you believe we have violated data protection laws.
To exercise your rights, please contact us using the information in Section 11. We will respond within 30 days and may request additional information to verify your identity.
9. International Data Transfers
We are based in [Your Country]. If you are located outside our country, your information may be transferred to and processed in our country or other countries where our service providers operate.
For transfers from the EEA to countries not deemed adequate by the European Commission, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.
10. Children's Privacy
Our website and products are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will delete it promptly.
If you believe we might have any information from or about a child under 16, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of material changes by:
- Posting the new Privacy Policy on this page
- Sending an email notification (if you have an account)
- Updating the "Last Updated" date at the top of this policy
Your continued use of our website after changes constitutes acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Data Controller
Caffeine Therapy
Boksburg
Gauteng
Country: RSA
Privacy Contact
Email:info@caffeinetherapy.co.za
Documents available
Terms & Conditions
Refunds
Check for the links on our website;
By using our website or purchasing our digital products, you acknowledge that you have read and understood this Privacy Policy and consent to our collection, use, and disclosure of your information as described herein.